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Posts Tagged ‘Lead’

Five essential pages to any web site!

Monday, October 26th, 2009

Does your reverse mortgage  web site contain the five essential pages ? 
Post by Sam Collins
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Building a successful  reverse mortgage web site is like baking a cake.  For the web site to be really good, it must include essential main ingredients. 
Your web site must have a standard navigation bar and include the following:
1.  Home Page
2.  Products section
3.  About Us (or me)
4.  Testionials
5.  Contact Us

Some other common pages should include an articles page, FAQ’s. resources, links, events and new page.   Always have something to appeal to your visitor. 

These are the basics you must have for your reverse mortgage web site, but there is more.   Your web site should have a logical and easy navigation.  You visitors should not have to think about getting around on your site.  You want to make sure your name and logo are visible on every page. 

Here are 3 questions you should ask, as if you are the vistior:
1.  Should the visitor have to give a lot of thought as to where they need to go.  In other words, the link sent the visitor somewhere they did not want to go.

2.  The visitor wants to go back, but the home page link was missing.

3.   The arrow back did not work!

Oh no!  Your  potential client just got lost in cyberspace, with no way to go and no way to contact you! 

Would you believe there is more to  having a successful web site?  Stay tuned while we navigate to success on the web!

If you want to see a reverse mortgage web site that really works, check out this link:  http://www.srtkn.com
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Remember, keep moving forward to stay ahead in reverse.
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Don’t forget to tune in to our workshop with featured guest Felicia Hodges.  We are going
to zero on how to get a database that pinpoints your senior client and reveals your chance
of getting higher lead results.
Go to the events calendar to register, it FREE:   http://www.remalo.org/public/mgcal.cfm?calID=1&caldate=10/28/2009

How can I handle objections from seniors?

Wednesday, October 7th, 2009

I am not sure how to handle to handle objections from my senior clients!
post by Sam Collins
sneior-images

Face the reality!  Yes, we will always have objections as long as we are in consultive  sales, this is part of being a reverse mortgage professioanal.    The trick is how to handle them and turn them into positives for your client and hopefully you.

Hear is a proven system that works for handling obejctions:

1.  Hear them out.
      Listen patiently and intently to your senior when they speak.

2.  Feed the objection back to them.
      Try to feed back the objection to see if the client will answer.

3.  Question the objection with sincere interest.
      Make sure you dig deep into the question by asking relative questions.

4.  Answer the objection.
     Don’t avoid answering the objection.  Avoidance creates distrust and in senior marketing this is the path to failure.

5.  Clarify the answer.
      “Yes, I understand your concerns, but after explaining, I’m sure you feel  more comfortable knowing  the facts.

6.  Change it up.
       As soon as you have finished, move on to the next item in your presentation.   A good way to move on is to use the, “by the way” lead in phrase.

As a reminder, you need to know your product, know the questions and answers and be ready to turn objections into opportunities to be a winner.

Remember, keep moving forward to stay ahead in reverse.

Rounding 3rd base and heading for home plate!

Monday, September 7th, 2009

post by Sam Collins

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I hope this finds you had a great Labor Day weekend.  For me, I took my youngest remaining son at home off to college.   My wife and I came home to an empty house and were just staring at one another.  Things around the house seemed quite different, especially considering we’ve been raising  children for 36 years.  The term empty nesters is definitely appropriate. 

The whole idea of being an empty nester left me sad and proud.  I know that life is all about change and moving on to new places and new experiences is part of the process.   So it is with all of us in our lives, we just need to make sure we learn to adapt to our new ever changing life and do something about it!

I started thinking about one of my most favorite subjects and that is lead nurturing and appreciation marketing.  Appreciation doesn’t have to be just business, as a matter of fact, if you don’t show appreciation for the people  you  really care about, someone else might.  Conversely, in your reverse mortgage  business, if you fail to show appreciation to your senior clients, guess who will?  Yes, your competition will.  

Now that Labor Day is past, it marks the countdown for the remainder of the year.  I compare this time of the year to rounding 3rd and heading for home.  The difference between a home run and a triple can merely be inches.  Consider the many ways you can set yourself apart and apply the “little extra” to make sure you don’t run out of gas heading for home.  

Have you taken the time to send a thank you card or picked up the  phone to call an old friend or client, just to say hello?  You never know, this could be the difference between a triple and a home run. 

I have my database of clients arranged to make sure I don’t forget to send them that special thank you note, birthday card,  recipe, or just a hello greeting.  But, until recently I had a problem making sure I did not forget , plus the time it was taking me was putting a definite drain on my time.  I start using Send Out Cards and developed my own KIT, (keep in touch) campaigns.  I now have over 7 appreciation campaigns I use on a consistent basis to nurture and show appreciation to my senior clients.  

At first, when I heard the words Send Out cards, I thought it to be just a another place to buy greeting cards.  I started digging and found my clients love me now more than ever, because no one is sending seniors thank you cards.  Now add birthday cards, anniversary cards, receipes and holiday cards, then you really have something.  My greeting cards even have more, they have my own handwriting, along with my own photo, and a contact management system that keeps track for me, and I never forget to follow up, because I have a system. Did I mention, they go out automatically!

Would you like to hit a home run in your reverse mortgage business this year?  if so, send a card out on me.  Just CLICK HERE!

Remember, keep moving forward to stay ahead in reverse.

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Check out this video…CLICK HERE

Survey Says!

Monday, July 6th, 2009

Post by Sam Collins
sales-training

Our recent REMALO surveys shows that the #1 challenge today in the reverse mortgage business is getting more leads. 

This came as no surprise to me, since leads are and will always be the key to building your reverse mortgage pipeline. Herein lies the challenge.  There is more demand for leads than there are leads.

I just recently wrote an informative article entitled ” Have I got a Lead for You 
published in the July edition of the Reverse Review. 

Many of you have already told me how instructive this article has been for you.
With so much information out there to absorb, I did not want you to miss out. 

Here is what I suggest:
1.  Go to the link below and read the article in it’s entirety. 
    
http://www.remalo.org/members/535.cfm
2.  Next, print out the article.
3.  Review the fine bullet points that apply to your situation.
4.  Evaluate and implement your own lead strategies and compare them against
     results and cost effectiveness.

The #2 challenge for you in your reverse mortgage business  was competition.  Seems like everyone who used to be a expert on the traditional side is now one for reverses. Continued competition trend is expected to grow more and more because the traditional (forward)  business is being impacted by housing pricing and more stringent underwriting guidelines.   Now couple this with expected higher rates, which are coming sooner than we might think. This means you need to  step up your game to a much higher notch.  

Having resources and the proper training in both sales and marketing are essential and key ingredients.  We have recently added the HECM Training power points and our own 7 day E course, included for all REMALO members, plus we are on the cutting edge of offering more and more training, with our Workshop this Wednesday, all about over the phone selling of reverse mortgages.    If you have not signed up, get registered today.

Remember, keep moving FORWARD to stay ahead in REVERSE.